Customer Service Representative (English LiveChat)

Are you fluent in English and passionate about delivering exceptional customer service? PT Indotel Maju Bersama is seeking a dynamic Customer Service Representative (English LiveChat) to join our team in DI Yogyakarta. This is a fantastic opportunity to work with a growing company that values customer satisfaction and professional development. In this role, you'll handle live chat interactions, ensuring customers receive timely and accurate responses. If you thrive in a fast-paced environment and enjoy helping others, this could be the perfect fit for you.

PT Indotel Maju Bersama is a leading telecommunications company in Indonesia, committed to providing top-notch services to our customers. As a Customer Service Representative, you'll be the first point of contact for our customers, using tools like Zendesk and LiveChat to resolve queries and complaints efficiently. This role offers a dynamic work environment with opportunities for career growth and skill development.

📋 Tanggung Jawab Pekerjaan

• Handle live chat interactions with customers, providing timely and accurate responses.
• Use Zendesk and LiveChat to manage and resolve customer inquiries and complaints.
• Ensure customer satisfaction by addressing concerns and providing solutions.
• Maintain a high level of professionalism and courtesy in all interactions.
• Follow up on customer issues to ensure they are resolved to the customer's satisfaction.
• Provide regular reports on customer interactions and service performance.
• Stay updated with company policies and procedures related to customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fluent in English, both spoken and written.
• Minimum 2 years of experience in customer service, preferably in a live chat environment.
• Experience with customer service software such as Zendesk or LiveChat.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Good problem-solving skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• High level of professionalism and integrity.

🛠️ Keahlian

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