E-commerce Operations Specialist - Bali, Indonesia

Join Gname.Com as an E-commerce Operations Specialist in the heart of Bali! This is a unique opportunity to drive operational excellence and marketing optimization in a dynamic, fast-paced digital environment. You will play a pivotal role in processing, analyzing, and optimizing e-commerce operations to enhance customer experience and drive sales growth. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a vibrant team dedicated to delivering exceptional service and innovation.

As an E-commerce Operations Specialist at Gname.Com, you'll work closely with our marketing and sales teams to ensure seamless operations, from order processing to customer support. You'll leverage tools like Shopify, Google Analytics, and Meta Ads Manager to monitor performance, identify trends, and implement data-driven strategies. This role is perfect for someone with a passion for e-commerce and a desire to make a tangible impact in a thriving digital marketplace.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize daily e-commerce operations, including order processing, inventory management, and customer support.
• Utilize Shopify and other e-commerce platforms to ensure smooth transaction processing and inventory tracking.
• Analyze sales data using Google Analytics and other tools to identify trends and opportunities for growth.
• Collaborate with the marketing team to implement and monitor digital advertising campaigns on platforms like Meta Ads Manager and Google Ads.
• Provide exceptional customer service, resolving issues and ensuring high customer satisfaction.
• Stay updated with industry trends and best practices in e-commerce operations and digital marketing.
• Work closely with cross-functional teams to drive operational efficiency and sales growth.
• Conduct regular performance reviews and provide actionable insights to improve e-commerce operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3-5 years of experience in e-commerce operations, digital marketing, or a related role.
• Proficient in using e-commerce platforms like Shopify, WooCommerce, or Magento.
• Experience with digital marketing tools such as Google Analytics, Meta Ads Manager, and Google Ads.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team.
• Familiarity with inventory management systems and customer relationship management (CRM) tools.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

🛠️ Keahlian

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